Politique de remboursement
Return & Refund Policy
At Health Pulse, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
🛍️ Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused
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In its original condition
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In its original packaging
Please note that certain items cannot be returned, including:
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Personalized products
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Underwear
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Gift cards
📦 Return Process
To initiate a return, please contact us at healthpulse@thepulsehealth.com and include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your request is approved, we will send you detailed return instructions and the return address.
🔹 Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged upon arrival.
💸 Refunds
After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed automatically
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The amount will be credited to your original payment method
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Processing time: 5 to 10 business days
❗ Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately and include clear photos of the issue.
In these cases:
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We will cover the return shipping costs
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We will offer a replacement or a full refund, depending on your preference
❓ Need Help?
If you have any questions regarding returns or refunds, feel free to contact us at:
healthpulse@thepulsehealth.com
We’re always happy to help 💙
